Job Description

Deli/Bakery Clerk

Smile, greet and be courteous to customers, work with management and all other associates to provide a high level of customer service, be punctual, work your schedule, conduct yourself at all times in a professional business manner, assist in any way possible and as directed to provide for a clean and safe store environment, other duties as assigned. Maintain and operate the Bakery/Deli Department in an efficient manner within Company Policy. Ensure that the shift contributes to the financial best interests of the store.

• Greet customers as they arrive and provide them with information on daily specials.
• Provide customers with pricing information of deli and bakery products.
• Prepare food items in accordance to preset recipes.
• Package bakery and deli items and ensure appropriate rotating.
• Assist bakery area in baking cakes and making pastries, sandwiches and pizzas.
• Assist in deli area with cooking, filling warming counter and waiting on customers.
• Put prepared goods in the oven and remove them after the designated time.
• Ensure the bakery items are ready in a timely manner.
• Prepare and price products and display them properly.
• Maintain clean equipment such as fryers, ovens, counters, coffee area, including tables and chairs, deli case, floors and refrigerators.
• Operate equipment and tools as trained.
• Keep and clean an orderly work space.
• Operate cash register to ring sales.
• Take customers' orders and ensure that they are completed in a timely, efficient manner.
• Label and stock bakery and deli merchandise.
• Clean shelves, counters, floors and storage areas on a regular basis.
• All other duties that are assigned.

Physical Demands are standing, walking, reaching, bending, twisting, and ability to carry/lift 40 lbs. Repetitive Action are slicing meats and cheeses, prepare/wrap cheeses, sandwiches and other deli products, stock display case and rotate product, unload deli delivery, operate and clean all deli equipment and tools. Safety Risk Factors are twisting, slippery floor surfaces, cluttered floor surfaces, and hot equipment surfaces. Providing responsive, exceptional service to bakery/deli counter customers by answering questions, making recommendations, and responding to requests. Recommending, slicing, weighing, packaging, and pricing meats and cheeses. Preparing special orders and party trays. Updating displays, cases, and other customer-facing areas to ensure new items and promotions are showcased. Ensuring that work areas are ready to service customers by cleaning surfaces, equipment, and floors, removing trash, and confirming that tools are in working order. Following all food safety and sanitation procedures established by the company and other regulatory agencies. Cooperating with others to ensure customer satisfaction. Confirming that all displays, products, and services comply with company standards.

Qualifications

Requirements: Deli counter or cake and food preparation experience may be required. Ability to lift heavy items, ranging from 25 to 50 lbs, and operate equipment, such as meat and cheese slicers, scales, cash registers, etc. Excellent customer service, communication, and math skills. Ability to comprehend and follow all company procedures and regulations regarding food handling and sanitation. A courteous and efficient approach to handling customer requests, questions, and complaints. Proven ability to communicate effectively, both verbally and in writing. Good interpersonal skills required. Must be reliable (good attendance and punctuality), organized, flexible, and posses excellent time management skills. Attention to detail and accuracy required. Must possess a high level of integrity, and ability to maintain confidential information.

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