Job Description

General Store Associate

The Inn at Stonecliffe is seeking a dynamic, service-oriented General Store Associate to join our team!

Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

What's in it for you? When you join Schulte Companies, you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people!

Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:

• Work Today, Get Paid today, with Daily Pay!
• Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
• Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

Job Duties and Responsibilities

• Warmly greet customers as they enter and thank them when they exit, informing them about specials or new items, answering questions, and accepting orders and payments.
• Take orders while paying attention to details (e.g. preferences of coffee blend, dairy and sugar ratios)
• Preparing and serving beverages such as drip coffee, espresso-based drinks, tea and other specialty drinks
• Serve and assemble food, like sandwiches, cookies, ice cream, pastries and muffins
• Abide by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverage to minors and intoxicated guests.
• Assist with the Bicycle rental operations
• Responding to and resolving customer concerns or complaints
• Monitor and take inventory regularly to compile orders based on par levels or needs.
• Receive and forward all goods and deliveries in and out of the hotel to the correct point of contact/storage area.
• Monitor PAR levels for all food items to ensure proper levels.
• Accurately input orders into the POS system, ensuring correct pricing and item selection.
• Ensure all transactions are completed accurately, issuing receipts and handling any discrepancies promptly.
• Assist in stocking shelves, rotating inventory, and maintaining proper merchandising standards.
• Support the team in opening and closing procedures, including restocking, cleaning, and organizing the store.
• Ensure cleanliness of all areas, keeping storage areas clean & tidy and in strict compliance with hygiene regulations.
• Assist with End of month inventories.
• Ensure uniform and personal appearance are clean and professional.
• Perform other duties as assigned by the management or supervisors.

Education and Experience

• High school diploma or equivalent (GED) preferred
• Additional training in retail, customer service, or sales is a plus but not required

Knowledge, Skills and Abilities

• Basic knowledge of retail sales principles and customer service practices
• Strong communication and interpersonal skills
• Ability to operate a cash register and handle transactions accurately
• Knowledge of point-of-sale (POS) systems and basic computer use
• Ability to work in a fast-paced environment and multitask effectively
• Strong problem-solving skills and attention to detail
• Ability to stand for extended periods and lift up to [X] lbs (e.g., 25--50 lbs)
• Team player with a positive attitude and willingness to learn
• Ability to follow directions and store procedures accurately
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays

*Schulte Companies is an Equal Opportunity Employer.

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