Job Description

Job Description

Job Description

Description:

We are seeking a detail-oriented and personable team member to support both our patient financial processes and front desk operations. This role plays a key part in ensuring a smooth patient experience while also supporting accurate billing, insurance coordination, and communication with our billing partners.

Key Responsibilities:

Patient Financial & Billing Support

• Review and interpret Explanation of Benefits (EOBs) and insurance responses 
• Liaise with our external billing company to resolve claim issues, denials, and discrepancies 
• Assist with insurance verification and pre-screening prior to patient visits 
• Monitor outstanding balances and support collection processes in a professional manner 
• Identify trends in billing issues and communicate with leadership to improve processes 

Front Desk & Patient Experience

• Warmly greet members, guests, and physical therapy patients 
• Answer phone calls in a friendly, helpful, and timely manner 
• Schedule appointments and maintain accurate patient records 
• Collect co-payments and other patient financial responsibilities 
• Maintain strong communication between therapists, patients, and administrative team 
• Respond to patient concerns in a timely and professional manner 

Operations

• Maintain a clean and organized reception area 
• Represent the company in a positive and professional manner at all times 
• Participate in team meetings and training sessions 
• Support awareness of programs offered by Cape Cod Rehab and affiliated fitness facilities 

• Experience in medical billing, insurance verification, or healthcare administration preferred 
• Ability to read and understand EOBs and insurance terminology 
• Strong attention to detail and problem-solving skills 
• Proficiency with computers, including Excel and data entry 
• Excellent communication and organizational skills 
• Friendly, professional demeanor with patients and team members 
• Prior medical office or front desk experience preferred

• Monday–Friday, typically 8:00 AM – 5:00 PM 
• Some flexibility for earlier or later shifts

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