Job Description
Job Summary:
Responsible for processing customer returns (RMA – Return Merchandise Authorization) in a timely and accurate manner, ensuring all returned items are verified, documented, and routed appropriately within 24 hours of receipt.
Key Responsibilities:
· Process incoming customer returns within 24 hours of arrival at the facility
· Inspect returned items to confirm they match the original product sold
· Verify serial numbers against manufacturer packaging and system records
· Assess product condition (new, used, or damaged)
· Accurately determine and assign disposition of returned items:
o New items → return to inventory/stock
o Used items → send to testing/inspection team
o Damaged items → route to RTV (Return to Vendor) bin
· Maintain accuracy and attention to detail in all return documentation and system updates
· Follow company procedures for handling and tracking returned merchandise
Requirements:
· Ability to lift and move items weighing 50+ lbs
· Strong attention to detail and organizational skills
· Ability to accurately identify product condition and discrepancies
· Basic understanding of inventory or warehouse processes (preferred)
· Ability to work efficiently in a fast-paced environment
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